Why Am I Always Disorganized?

When working with a new client, one of the first challenges I face is to understand why the client is disorganized. Our first visit together is an assessment session which helps me to understand the issues that they face and why they face them. Understanding reasons for disorganization is key to overcoming it. Without an understanding of the underlying isssues, it is very difficult to help an individual, family or business implement systems, structures, process and particularly behaviour changes to achieve a greater level of organization.

Julie Morgenstern, in her book Organizing from the Inside Out, offers a clear and simple discussion of the causes of clutter. She describes the three levels or reasons for disorganization and points out that "everyone struggling with disorganization suffers from at least one Level I cause, but may also be suffering from some Level 2 and 3 causes as well". I have summarized them here for you so that you might have insight into your own reasons for disorganization.

1. Level 1: Tehnical Errors. These include the simple mistakes in your organizing systems, such things as items not having a home, inconvenient storage, more stuff than storage space, or complex, confusing sytems that are too complicated for you to use.
2. Level 2: External Realities. These include factors in the outside world over which you have little or no control. Understanding how to manage these factors will help you to create realistic expectations for yourself. They include unrealistic workload, the speed of life and technology, life or business in transition, uncooperative partners or limited space.
3. Level 3: Psychological Obstacles. These include hidden, internal forces that keep you disorganized no matter how much you might wish to be otherwise. Understanding these issues can help you either work around or through them to seek greater organization. They might include a need for abundance, craving the thrill of creating order from chaos, having unclear goals and priorities, being afraid of success or failure, feeling the need to retreat, having a need for perfection or distraction, and having sentimental attachments to items.

Stressing over Garbage

Clearing out a client's office with them, particularly offices with lots of paper, can be an illuminating experience. Not so much for me, but for the clients.

Typically at the end of the day, we end up with several bags or boxes of recycling mostly paper. There are usually another couple of bags or boxes of garbage. Finally, there is an inevitable collection of material that belongs to other people in the company and will be distributed accordingly or taken to a supply/equipment/archive store room. The end result is a calm and organized work space the even feels more productive, 4 - 6 bags of recycling and garbage in the hallway and a stack of stuff that is doesn't belong in the client's office.

When clients are confronted with the debris in the hallway, the illumination begins; "I can't believe I was so stressed about so much stuff that turned out to be not worth keeping or not even belonging to me!" Bingo.

Take a look around your office. Cluttered? Messy? Paper got you stressed?

I highly recommend a clear out and overhaul. You may be surprised at how much stress you are spending on garbage.

What's Your Organizing Personality Type?

Are you visual person susceptible to the noise of many different items of different sizes and colours on a shelf?

Are you a tosser who like to "toss" items into a storage bin/basket/file/drawer?

Are you auditorily inclined? Do you find yourself talking to yourself all the way through the next year's budget preparation complete with a "There, that's done for a year!" when its complete?

Much the same way we have preferences in the way we process information and respond to new opportunities, we all have organizing personalities. Your organizing personality is related to your learning preferences and generally falls into the categories of visual, auditory, or kinesthetic. There are however, many other ways to organize. Some people have a tendency to organize by time.

Understanding what your personality will help you to tailor your oranizing systems and process to match your personality. A mismatch wil lead to systems which don't get used and process which fall apart with the resulting disorganization that ensues.

To determine your personality, what and listen to how you organize at your desk. Do you talk out loud (auditory)? Do you like to sort your files by colour (visual)? So you like to sort by date? Do you prefer all your surfaces to be clear but don't care about the inside of your drawers or cupboards? Do you need everthing out where you can see it (visual). Do you like to get up and file or toss things in your office (kinetic)?

Top 5 Series - Reasons that Companies are Disorganized

Why does the disorganization occur? Remember, good leadership always includes accountability.

1. Disorganization by Senior Executives
These individuals are easy to spot. They frequently ask for documents a second time. “Send me another copy, it’s probably in my email backlog.” The last thing they need is another copy of anything. Their offices are often an array of piles and may not leave you a spot to sit down. They are often late for meetings. If these individuals chair a meeting, you may be late for your next one as they likely won’t finish on time. Meanwhile direction is unclear and accomplishment is minimal. On the other hand, action - without accomplishment - is plentiful, often at the expense of others because other people work harder to keep these folks organized.

2. Insufficient Action Regarding Strategic Objectives
Once the mission, vision, strategic goals and target are set, who does the follow up? Where is the accountability and how often is progress tracked. You may have used balance scorecards, dashboards, quality management strategies or a host of other tools and still found your company falling short of its goals. Look and see what structure, systems and processes were put into place to support the accomplishment of those goals. Are they visible? Does everyone know what they are and how the company will attain them?

3. Lack of Documentation Retention Policies
I am constantly surprised the number of times I enter an individual’s office and find they have paper they have never looked at, boxes they have never opened and don’t know what to do with material that they don’t want or need any longer. Do your employees know how often your expect them to purge their files, paper or digital, and what to do with the result?

4. Failure to Understand Space Requirements of Employees/Programs
Too often when programs or employees ask for more space, they are merely moving clutter they don’t need in the first place. Unfortunately, their bosses don’t understand enough about their position, role or program to understand that before anything is moved, an new filing cabinet is purchased or a new lease is signed, a good clear out is required.

5. Unwillingness/Inability to Manage/Address Individual Disorganization
Unfortunately for employee and manager alike, too many managers are ill prepared to assess and address disorganization in an employee. Their tardiness on projects, lateness for meetings, failure to respond to email and excessive piles of paper and overtime hours are disappointing at best and very expensive for a company to support. Tackling it requires diligent performance management and all too often, managers just don’t have the skill.

Tomorrow the Top 5 continues with Actions to Make a Difference.